JetSync Support

JetSync Support

Get help with JetSync: Jet Lag Sleep Plan, subscriptions, trip plans, notifications, and account-related questions.

Response time: within 2 business days
Support language: English

Contact support

Email us with your question and we will help you as soon as possible.

Email JetSync Support

Email: islapixelstudio@gmail.com

For faster assistance, include your device model, iOS or iPadOS version, JetSync app version, and a screenshot or description of the issue.

Subscriptions and purchases

Restore a purchase

Open the JetSync subscription screen and tap Restore. Make sure you are signed in with the Apple Account that made the purchase.

Manage or cancel

On your Apple device, open Settings, tap your name, then open Subscriptions and select JetSync.

Payments and subscription billing are processed by Apple. JetSync does not receive your full payment-card information.

Trip plan help

My trip plan is not appearing

  • Confirm that the departure and arrival cities, dates, and flight times are complete.
  • Close and reopen JetSync, then check the Today tab again.
  • Verify that the selected time zones match your departure and destination.

The schedule looks incorrect

Email support with the departure city, destination city, travel date, flight times, and screenshots of the generated plan.

Notifications

To receive reminders, allow notifications for JetSync in Settings → Notifications → JetSync. Also confirm that Focus modes or notification summaries are not delaying alerts.

General troubleshooting

  • Update JetSync to the latest version available in the App Store.
  • Restart the app and your device.
  • Check that the device date, time, and time zone are set automatically.
  • When reporting a problem, include the exact steps that reproduce it.